Last Updated: [26-09-2025]
At NY Web Studio (“we,” “us,” or “our”), we are committed to delivering high-quality custom WordPress website creation services. This Refund & Cancellation Policy outlines the terms under which refunds will be provided.
1. 30-Day Money-Back Guarantee
We offer a 100% money-back guarantee only to clients who make full upfront payment for our services.
- If we fail to deliver your website within 30 days from the agreed project start date, you are eligible for a full refund.
- The 30-day period begins from the date we receive all necessary project materials and information from you.
2. Eligibility for Refund
A refund will be issued only if all of the following conditions are met:
- We did not deliver the website within the 30-day timeframe.
- You have provided all required information, including:
- Domain name details
- Domain registrar login credentials (to allow us to connect hosting)
- Required website content, text, images, and branding details
- You have not engaged in any misuse of our services or violated our policies.
- The website you request does not contain any illegal, pornographic, gambling, or betting-related content.
3. Circumstances Where Refund Will Not Be Issued
Refunds will not be provided under the following circumstances:
- You fail to provide required materials, domain information, or access credentials on time.
- You provide false, incomplete, or incorrect information that delays or prevents delivery.
- You misuse the service, violate legal or ethical guidelines, or attempt to use the website for prohibited purposes.
- You choose the installment-based plan ($399/month) — refund is not available for installment plans.
- Delivery delays occur due to your own inaction, change of mind, or request for additional revisions beyond the agreed scope.
4. Refund Request Process
- To request a refund, you must email us at premkumarservice4me@gmail.com within 30 days of the project start date.
- Refunds will be processed within 30 business days after verifying eligibility.
5. Cancellation Policy
- Project cancellation requests must be submitted in writing.
- If you cancel the project after work has begun but before completion, you may be subject to partial charges for work completed.
- Once the website has been delivered, no refunds or cancellations will be accepted.
6. Final Decision
We reserve the right to approve or deny refund requests at our sole discretion if we determine that the policy is being misused or abused.
7. Contact Us
If you have any questions about these Terms, please contact us at:
📧 Email: premkumarservice4me@gmail.com
🌐 Website: https://nywebstudio.com
Mobile No.: +91 9204216100